FAQ
Corporate accounts — common questions
How do I set up a company taxi account?
Call 020 8888 9988 or email support@rushxo.com. After a short call about usage, we agree your rate card and reference scheme, register your named bookers, and the account typically goes live within one working day. There's no setup fee and no minimum spend.
How does the monthly invoicing work?
One consolidated VAT invoice per month lists every journey with date, route, passenger, booker and your chosen reference — cost centre, client code or PO. It arrives as PDF with a CSV export available for expense systems, on credit terms agreed at setup.
Can journeys be tagged by cost centre or client code?
Yes — references are captured at the moment of booking, not reconstructed at month-end. Law-firm matter numbers, deal codes, project codes and PO numbers all work; the invoice groups or sorts by them on request.
Are account rates really fixed — no surge at all?
Yes. Your rate card is agreed at setup and each journey's fare is fixed at booking. There is no surge, no night or weekend surcharge and no meter — the 11pm Friday fare equals the 10am Tuesday fare for the same route.
Who can make bookings on the account?
Only your named, authorised bookers — typically PAs, EAs, office managers and team coordinators. Bookers can be added or removed any time, and every journey on the invoice shows who booked it, which stops account misuse cold.
Is there a minimum monthly volume?
No — accounts suit a single busy PA as well as a firm running hundreds of journeys a month. Rates simply improve with committed volume.
Do visiting clients or staff ever have to pay in the car?
Never — all account journeys are cashless and cardless for the passenger. Guests are driven and dropped; the fare appears only on your invoice.
