FAQ
Station pickups — common questions
How do I book a car for a guest arriving by train?
Give us the guest's name, the train's origin and scheduled arrival (or the headcode/time), and the destination. We track the service, meet the guest at the gate-line with a name board, and send you — the booker — the driver's details and a live journey link before the train arrives.
Where exactly does the driver wait at the station?
At the platform gate-line or the terminus's agreed meeting point — the Eurostar arrivals exit at St Pancras, the main gate-line at Euston and King's Cross, the lawn at Paddington — holding a board with the guest's name, then escorting them to the car in the official pickup area.
What happens if the train is delayed?
We track every booked service from its origin and re-time dispatch automatically — a 40-minute delay outside Rugby means the driver arrives 40 minutes later, not waits 40 minutes on the clock. Free waiting runs from actual arrival.
Do you meet Eurostar arrivals at St Pancras?
Yes — international meets at the Eurostar arrivals doors are a daily staple, with free waiting sized for passport queues and drivers who know the funnel from the doors to the pickup point precisely.
Can the same booking include a return station drop?
Yes — return legs are held in the same reference, timed to the booked departure with sensible buffer, and the driver drops at the correct entrance for the guest's platform, not just "the station".
Can station meets run on our corporate account?
Yes — station pickups carry the same on-account, no-payment-moment handling as airport meets, tagged with your cost centre or client code on the monthly invoice.
Which stations do you cover beyond the big termini?
All of them — suburban and regional stations across Greater London and beyond are covered without the name-board theatre where it isn't needed, or with it where it is; just tell us the station and service.
