FAQ
Law firm accounts — common questions
Can journeys be billed to client matter numbers?
Yes — the matter reference is captured at booking, and the monthly invoice arrives pre-sorted by matter with disbursement-ready lines: date, passenger, route, booker and code. A CSV export is formatted for import into your practice management system.
How does late-working taxi travel for staff work?
Your firm's policy — qualifying hour, eligible staff — is configured on the account. Covered staff book through the priority line, are collected at the office door at any hour, and each journey is logged with time and matter code, giving you both the client recharge and the duty-of-care record.
Are your drivers bound by confidentiality?
Yes — drivers on legal accounts are contracted directly to RushXO and signed to confidentiality undertakings. Fee-earners can take privileged calls in transit; for especially sensitive matters we offer a discreet service with unbranded vehicles.
Do you do court and tribunal runs?
Yes — timed transfers to the Rolls Building, Royal Courts of Justice, Old Bailey, employment tribunals and courts across London and beyond, with document capacity and return cars held on standby for uncertain rising times.
Can clients of the firm be collected on our account?
Yes — client collections from home, hotel or airport run on the firm's account with no payment moment for the client, tagged to the relevant matter. Airport arrivals include name-board meet-and-greet.
Can you handle completion-night and out-of-hours work?
Yes — 24/7 dispatch covers 2am signing runs, cars held outside the office through a closing, and accountable-driver document runs between firms, all coded to the deal matter.
How quickly can a firm account be opened?
Typically within one working day of agreeing rates, references and your late-working policy settings — call 020 8888 9988 or email support@rushxo.com to start.
