FAQ
Driver vetting — common questions
Are your drivers background checked?
Yes — every driver holds a TfL private-hire licence, which requires an enhanced DBS criminal-record check (the highest disclosure level), a professional-standard medical and proof of right to work, all recurring at licence renewal. On top of that, corporate-rota drivers pass RushXO's own onboarding and sign confidentiality undertakings.
What is an enhanced DBS check?
The most thorough level of the Disclosure and Barring Service check — covering spent and unspent convictions, cautions and relevant police information. It's the tier used for roles around children and vulnerable adults, and TfL requires it for every licensed private-hire driver in London.
Are the vehicles insured for carrying passengers?
Yes — every vehicle carries hire-and-reward insurance, the commercial class that covers paying passengers, alongside its own TfL vehicle licence and licensing inspections beyond the standard MOT.
Are drivers employees or gig workers?
Drivers on our corporate work are contracted directly to RushXO and dispatched by our controllers under operator licence 11588 — accountable by name to us, not allocated anonymously per ride by an app.
Do drivers sign NDAs?
Corporate-rota drivers sign confidentiality undertakings as standard, and we additionally execute client-specific or production-specific NDAs whenever a firm's legal team requires them.
Who drives school runs and family journeys?
Only drivers we specifically select for family work — enhanced-DBS licensed like all drivers, then introduced to the family before any journey, operating under written handover protocols with pickup and drop-off confirmations every trip.
Can you complete our supplier due-diligence questionnaire?
Yes — send it to support@rushxo.com; licensing evidence, insurance certificates and policy answers come back completed, and bespoke requirements like driver lists for building security are handled at account setup.
