For hotel concierges: one account, one invoice, guaranteed cars on the days your guests can't get a cab
Every December a London concierge spends an hour on the phone booking six airport cars that then don't turn up, while a guest waits in the lobby with a flight to catch. A RushXO hotel account replaces that with a single desk, fixed guest-facing prices, name-board arrivals, one monthly invoice and reserved capacity for the days — 24 to 26 December, 31 December and 1 January — when the apps go dark.
The peak-week problem: 20 guests, six airports, no trains
Between 23 December and 2 January a 150-room London hotel will typically send 60–100 guests to airports and collect as many, across all six London airports, on days when Heathrow Express is closed, black cabs are scarce and ride-hail is surging or unavailable. The front desk absorbs the failures: no-shows, wrong terminals, guests overcharged at the rank, complaints on the review sites. The fix is capacity that is reserved in advance and a supplier who answers the phone at 05:00 on Boxing Day.
How the account works: portal or WhatsApp desk, guest name boards, one invoice, commission or net rates
Booking
A web portal for the desk with saved property details, or a dedicated WhatsApp/phone line to our dispatch. Bookings confirmed in minutes with a fixed price.
Arrivals
Driver in the arrivals hall with the guest's name and your hotel's name on the board; flight tracked; 60 minutes' free waiting. See the Heathrow meet-and-greet guide.
Billing
One itemised monthly invoice with guest name, room, journey and price, or charge-to-guest with a commission back to the property. Your choice.
Reporting
Monthly punctuality and volume report; every journey timestamped.
Reserved capacity for 24–26 December and 31 December–1 January
Account hotels can block vehicles for the peak days from 1 October: for example, six saloons and two MPVs on Christmas Day, released back to us if unused by 18 December. Blocks are held at the account's fixed rates. This is the only way we can guarantee cars on 25 December, when our pool is fixed and public demand exceeds it every year.
Service standards: punctuality reporting, driver identification, licensing
- TfL-licensed private hire operator; every driver TfL-licensed, DBS-checked, in a licensed vehicle.
- Driver name, photo, vehicle and registration sent to the desk and the guest before pickup.
- Fixed price shown to the guest before confirmation; no cash, no meter.
- Saloon (E-Class or similar), executive (S-Class), MPV (V-Class), 8-seaters and wheelchair-accessible vehicles on request.
- 24/7 dispatch line for the desk with a named account contact.
What a Christmas fortnight looks like on an account (illustrative)
Take a 200-room hotel in Kensington. Over the Christmas fortnight it might send and collect around 150 guests, including 15–20 on Christmas Day and a similar number on New Year's Day. On an account, each of those is a two-minute portal entry by the desk rather than a series of phone calls; the guest gets a fixed price and a named driver; changes go through one dispatch thread; and the whole fortnight is one invoice. The hours the concierge team saves are real, but the bigger gain is that transfers stop being a source of complaints on the review sites.
Set-up in 24 hours
Send us the property name, the person who will manage the account, an estimate of monthly volume and the peak dates you want reserved. We reply with net rates for your top routes, a portal login and a one-page briefing for the front-office team. Multi-property groups get a single agreement with property-level reporting. For ad-hoc multi-car bookings without an account, see booking multiple cars at once.
Frequently asked questions
- Do you pay commission to the hotel?
- Yes, where the guest pays directly. Alternatively the hotel is invoiced monthly at net rates and adds its own margin. Both models are common; we can run either or both.
- Can guests book directly and charge to the room?
- Yes, with the desk's authorisation code, and every journey appears on the monthly statement with the room number.
- Can you provide cars at short notice for account hotels?
- Outside the peak days, usually within the hour across central London. On 24–26 December and 31 December–1 January, only from reserved blocks.
- What about guests arriving into Gatwick, Stansted or Luton?
- All six London airports, plus cruise ports and rail terminals, at fixed account rates.
Open a hotel account or reserve Christmas capacity
Set-up takes a day. Tell us the property, the typical volume and the peak dates you want blocked, and we will come back with net rates and a portal login. Call +44 20 8888 9988 or use the contact page.