The best part of a pre-booked transfer is the bit at the end of your journey — walking out of arrivals to find your driver already waiting. Here's exactly how the ride home from Heathrow works.
How meet & greet works on arrival
After baggage reclaim and customs, you walk into the arrivals hall and your driver is there with a name board. Because we track your inbound flight, they're in position whether you land early or late — and the meet & greet minibus service does the same for groups. Then it's a fixed-fare ride straight home, no surge for the hour.
Popular rides home from Heathrow
Can't find your driver?
You'll have their direct number, and they'll have your flight details — one call sorts it. For more on each terminal's meeting point, read where to meet your driver at Heathrow.
FAQs
Where will my driver be when I land at Heathrow?
Inside the arrivals hall of your terminal, holding a name board. We confirm your terminal from your flight number, so they're in the right place even if the airline changes it.
What happens if my flight is delayed?
We track it and adjust the pickup automatically, with 60 minutes' free wait. You won't pay extra for an airline delay.
Is the fare higher for a late-night arrival?
No — the fixed fare is the same whatever time you land, with no night surcharge.