How RushXO works
Answers for travellers booking from abroad: the booking flow, meet and greet, what happens when a flight is late, paying in your own currency and what is included in the fixed fare.
Booking in three steps
Frequently asked questions
How do I book from outside the UK?
Use the instant quote page with your pickup, destination and flight number. The fare is shown in pounds and confirmed by email; you can pay by card in your own currency, and there is nothing to pay on the day.
Where does the driver meet me?
In the arrivals hall with a name board (meet and greet) at every UK airport we serve, or at the kerbside pickup point if you prefer. The driver's name, photo and registration are sent by text and email before you land.
What if my flight is delayed?
Flights are tracked. The driver is timed to the actual landing and waits up to 60 minutes after arrival at no charge; the fare does not change.
Is the price really fixed?
Yes. The quote you accept is the fare, including tolls, airport forecourt charges and London congestion or tunnel charges where they apply. Weekend journeys carry a 10% supplement shown in the quote.
Can I pay in USD, EUR or another currency?
Fares are set in GBP. Card payments are charged in GBP and converted by your card issuer at its rate; many visitors prefer a card with no foreign transaction fee.
What is the cancellation policy?
Free cancellation up to 24 hours before pickup. Later cancellations may be charged in full because a driver has been allocated.
Do you provide child seats?
Yes, free of charge, when you give the children's ages at booking.
How much luggage fits?
A saloon carries up to four passengers with two large cases; an executive car three passengers; an MPV six passengers with five cases; an 8 seater seven passengers with luggage.
Who operates the journey?
Get London Transfer Ltd, licensed by Transport for London (private hire operator 11588), using licensed drivers and insured vehicles. RushXO is its international booking brand.
Can I book a return or a multi-stop journey?
Yes. Returns booked together are 1.8 times the single fare; tours and multi-stop days are quoted as hourly hire.
Still need help?
WhatsApp +44 7466 237870, call +44 20 8888 9988 or email support@rushxo.com. Lines are answered by people, 24 hours.
