Getting to Pan Pacific London: the City, Liverpool Street and a composed arrival

Opened in 2021 as Pan Pacific's European flagship and the brand's first hotel in the United Kingdom, Pan Pacific London brought a distinctive strand of Asian hospitality to the City of London. The hotel occupies the lower floors of One Bishopsgate Plaza, a 43-storey bronze glass tower that rises confidently above the surrounding streets, with a landscaped public plaza connecting it to the life of the Square Mile. Designed by the renowned studio Yabu Pushelberg, its 237 rooms and suites blend traditional English garden motifs with Asian influences to create a warm, calm atmosphere a world away from the commuter bustle outside. The effect is deliberate: Liverpool Street is all suits and briefcases and high-rise glass, and the moment you step through the hotel's doors into a lobby that smells faintly of lemongrass and is staffed by people who move with conspicuous calm feels almost like crossing into a different city.

The location is the kind that needs little explanation: directly opposite Liverpool Street station, moments from Spitalfields and Shoreditch, with the Gherkin, the Walkie-Talkie and Leadenhall Market all within close range, and the Tower of London and the river a short distance south. For first-time guests and seasoned regulars alike, the contrast between the serene interior and the energy of the City outside is part of the appeal — and the practical business of getting there, with luggage, after a flight, or in time for dinner, is what the rest of this guide is for.

Pan Pacific London draws a particular kind of guest: international visitors arriving for business in the City and Canary Wharf, leisure travellers who want a calm, design-led base close to the historic east of London, and Londoners marking an occasion with a stay, a spa day or dinner at the hotel's Southeast Asian kitchen. What they have in common is a sense that the details matter — and the journey to the door is one of those details. The sections that follow set out, in order, where the hotel is and what surrounds it, the building and its restaurants and wellbeing floor, the stations within walking distance, the airport runs from all five London airports, the case for a pre-booked car over the Tube, and the neighbourhood worth exploring once you have arrived.

01 / LOCATIONWhere exactly is Pan Pacific London?

Pan Pacific London is at 1 Bishopsgate Plaza, London EC2N 4AG, in the City of London, occupying the lower floors of the bronze tower that anchors Bishopsgate Plaza. The hotel stands almost directly opposite Liverpool Street station, on the eastern edge of the Square Mile where the City meets Spitalfields and Shoreditch. It is an address that needs little elaboration in a taxi: "Pan Pacific, Bishopsgate" is enough for any London driver. The plaza address is a modern one, carved out of a recent development, so it is worth confirming the entrance is on Bishopsgate Plaza rather than one of the neighbouring streets — another small reason a driver who knows the area is an advantage.

The City of London is the historic financial heart of the capital — a dense, dramatic mix of medieval lanes and soaring towers, of ancient churches in the shadow of the Gherkin and the Cheesegrater. The hotel sits at its lively north-eastern corner: to the north and east lie Spitalfields Market, Brick Lane and Shoreditch; to the south, the Bank of England, Leadenhall Market and the river; to the west, Moorgate and the Barbican. Pan Pacific is in the thick of it, yet its own world inside is calm and quiet.

Practically, the hotel sits within the Congestion Charge zone and the Ultra Low Emission Zone (ULEZ), in a part of the City where the streets are busy, narrow in places, and tightly managed for traffic. There is no public car park at the hotel. The main entrance is on Bishopsgate Plaza, where the doormen and valet handle arrivals — so for most guests, a clean drop-off at the door, rather than any attempt to park nearby, is the sensible approach.

The main entrance is reached from the plaza, where the doormen handle arrivals. For most guests, a clean drop-off at the entrance is the sensible approach. If you are arriving by car, the journey ends exactly where you want it to: at the door, with someone to help with the bags.

For a hotel so close to a major station, that door-to-door simplicity is a real advantage. You could spend the first part of your stay working out the right exit from the Liverpool Street labyrinth and the walk across Bishopsgate; or you could step out of a car at the plaza entrance and be checking in while others are still finding their way out of the concourse. After a long flight, the second option is the one most guests wish they had chosen.

One small but useful point about the approach: the City's one-way systems and the management of Bishopsgate itself can make the final hundred metres less than obvious to a driver who does not know the area. A local driver will take the right line in and pull up at the plaza entrance without fuss — the kind of local knowledge that is invisible when it works and very obvious when it does not.

02 / THE SETTINGSingaporean serenity in a City tower

Pan Pacific London's character flows from the contrast at its heart: a calm, considered, distinctly Asian hospitality, set inside one of the City of London's boldest new towers. Step through the doors from the busy plaza and the change is immediate — a lobby that is hushed and cool, staff who move with conspicuous calm, and a sense of space and light that the surrounding streets do not prepare you for.

The building and its design

The hotel occupies the lower nineteen or so floors of the 43-storey One Bishopsgate Plaza tower, its bronze-glass exterior a landmark on the City skyline. The interiors, by the celebrated design duo Yabu Pushelberg, weave together English garden motifs and Asian influences across the rooms, restaurants and public spaces, creating a warm and inviting atmosphere that feels both contemporary and timeless. Floor-to-ceiling windows frame the City around it — a fascinating mix of old and new, with the medieval church of St Botolph-without-Bishopsgate rubbing shoulders with shiny skyscrapers.

The rooms and suites

The 237 rooms and suites are spacious by City standards, with floor-to-ceiling windows, air conditioning, marble bathrooms, Nespresso machines and the considered touches — pillow menus, 24-hour room service, laptop-friendly workspaces — that mark a hotel built for serious travellers. Higher floors enjoy commanding views across the City skyline. The top suites come with butler service, and the hotel is genuinely pet-friendly, welcoming four-legged guests as well as their owners.

Restaurants, bars and afternoon tea

Dining is a highlight and a destination in its own right. Straits Kitchen serves creative Southeast Asian and Singaporean fusion across the day, with an Experience Menu and a well-curated wine list. Ginger Lily Bar & Lounge pours cocktails and an extensive range of rums and serves afternoon tea, while Silverleaf is an intimate cocktail bar for a more serious nightcap. For guests, the practical beauty is that you need not leave the building to eat and drink exceptionally well — though Spitalfields and Shoreditch, two of London's great food neighbourhoods, are right on the doorstep. Either way, arriving relaxed — rather than frazzled from the journey in — means you can step straight into the evening, whether that is dinner at Straits Kitchen or a wander through the East End's restaurants and bars.

The SENSORY spa and infinity pool

The hotel's SENSORY Spa & Wellbeing floor is among its quiet luxuries — a dedicated wellness level with an eighteen-and-a-half-metre heated infinity pool overlooking Bishopsgate Plaza, a 24-hour Technogym fitness suite, sauna and steam rooms, a relaxation area and a full treatment menu. The pool, framed by floor-to-ceiling windows and lantern-lit walkways, is a genuine showstopper, long enough for proper lengths and a serene contrast to the City outside. For anyone arriving from a long-haul flight, an hour here is the ideal reset. Children's swimming times are set aside separately, and the spa offers treatments for younger guests too, which makes the hotel a surprisingly good choice for a family stay despite its City-business address — another reason an MPV from the airport, with room for everyone and their bags, often makes sense.

Events and meetings

The hotel offers a range of meeting and event spaces for City business and private celebrations, all delivered with the same calm efficiency that defines the property. The point for arrival is simple: whether you are checking in for a quiet weekend, settling in for a week of meetings, or arriving for an event, the journey to the door deserves the same composure as the destination itself.

The City neighbourhood

Part of what makes Pan Pacific special is simply where it sits. The City of London is the oldest part of the capital, a square mile of history layered beneath the modern financial district — Roman walls, medieval churches, livery halls and Wren steeples among the towers. To stay here is to stay somewhere with genuine depth of history all around, yet with the energy of Spitalfields and Shoreditch a few steps north. The hotel makes the most of that position, with an address that opens up the City, the East End and the river with equal ease.

The Pan Pacific style of service

The hotel's reputation rests as much on its people as its rooms. Guests return for the warmth and calm of the welcome — the masterclass in Singaporean hospitality transplanted into the Square Mile, the concierge team who can arrange anything, the front-desk staff who quietly smooth the path. It is the kind of service that begins, ideally, before you even reach the door: a car that arrives on time, a driver who knows exactly where to pull in, and a hand with the luggage, so that the first moments of your stay are calm rather than fraught. Getting the arrival right is the first act of hospitality, and it is precisely the part this guide is designed to help with. The calm of a Pan Pacific stay, in other words, can begin before you even reach Bishopsgate.

03 / STATIONSNearest stations and getting around

For sheer connectivity, few London hotels can match Pan Pacific London. It sits almost on top of one of the city's great transport hubs, which makes both arrival and exploration straightforward. Knowing which station does what helps whether you are exploring on foot, meeting an incoming guest, or weighing up the Tube against a car for your own arrival.

Liverpool Street — on the doorstep

Liverpool Street (Central, Circle, Hammersmith & City and Metropolitan lines, the Elizabeth line, the Overground and national rail) is about a two-minute walk — directly opposite the hotel. It is one of London's busiest and best-connected terminals, and the arrival of the Elizabeth line has been transformative: a single train runs from here to Heathrow in around forty minutes, and east to Canary Wharf, Stratford and beyond. The Underground lines add fast links across the City, the West End and out to the suburbs, while national rail serves Essex, Cambridge and Stansted Airport.

Moorgate, Bank and Aldgate

Moorgate (Northern, Circle, Hammersmith & City, Metropolitan and Elizabeth lines, plus rail) is about an eight-minute walk to the west. Bank (Central, Northern and Waterloo & City lines, plus the DLR) lies a little to the south-west, opening the DLR link to Canary Wharf and London City Airport. Aldgate and Shoreditch High Street are within reach to the east. Between these stations, almost every line on the network is within a short walk of the hotel.

Buses, cycling and walking

Beyond the Underground, Bishopsgate is a major bus corridor, and there are Santander Cycle docking stations nearby. On foot, the hotel is a wonderful base: Spitalfields Market, the Gherkin, Leadenhall Market, the Sky Garden and the river are all within a comfortable stroll, and the lanes of the old City reward an aimless wander as much as any planned route. For getting around day to day, the location is hard to beat — and on a clear day you may barely use public transport at all, since so much of the City and the East End is within walking distance. It is one of those addresses where, once you have arrived, the city opens up on foot.

The familiar catch applies on arrival day rather than during your stay. Travelling light, the Tube and a short walk are perfectly pleasant. With a suitcase or two after a long flight, the picture changes: Liverpool Street is enormous and busy, with long walks between platforms and exits, and the last stretch across Bishopsgate with cases is exactly the friction a luxury arrival is meant to avoid. That is the moment a door-to-door car earns its keep.

Step-free access and accessibility

Worth knowing if step-free travel matters to you: Liverpool Street is largely step-free, but it is a vast, busy station, and the walk from platform to street to the hotel still involves distance and crowds. Not every line or station nearby offers level access, and lifts can be out of service. For anyone travelling with a wheelchair, heavy luggage, a buggy or limited mobility, a car from the door removes the uncertainty entirely — no long walks, no gaps, no relying on a working lift. A pre-booked vehicle can also be matched to your needs, from an executive saloon to a larger MPV. It is the kind of detail that is easy to overlook when booking and very much appreciated on the day — particularly for guests arriving from abroad who do not want to wrestle with an unfamiliar transport network and a heavy case at the same time, and for whom a car booked in advance turns the question of how to get from the airport into something already handled.

Meeting an arriving guest at Pan Pacific

If you are already at the hotel and waiting for family, colleagues or guests to arrive, the same considerations apply in reverse. Rather than leaving visitors to find their own way from the airport or station with luggage, a pre-booked car with the fare settled in advance is a gracious way to bring them in — and a tracked driver means you will know roughly when they will reach Bishopsgate Plaza. For events at the hotel, arranging transfers for key guests in advance takes a great deal of stress out of the day.

04 / AIRPORTSAirport transfer times to Pan Pacific London

Pan Pacific London draws guests from around the world, and it is reachable from every London airport — though the journeys, and how relaxed they are with luggage, vary considerably. The board below gives realistic door-to-door driving times for a pre-booked private hire car. Treat them as a planning guide rather than a promise; central London traffic, roadworks and the time of day all play their part, which is precisely why a fixed fare matters.

From London City

London City is the closest airport, just six miles or so to the east in the Docklands — and for the City of London it is the natural gateway. Small, quick through security, and a straightforward run by car, it is ideal for business travellers. The DLR also connects it towards Bank, a short distance from the hotel; but by car it is a single, simple journey to Bishopsgate Plaza, typically well under an hour outside the worst of the rush. If your schedule is tight, London City and a pre-booked car is about as frictionless as arriving in the City gets.

From Heathrow

Heathrow is the gateway for most international guests, around eighteen miles to the west. The Elizabeth line now runs from all the Heathrow terminals directly to Liverpool Street, opposite the hotel, in about forty minutes, which is genuinely useful if you are travelling light. With luggage, however, the appeal fades: there is the walk through the terminal, the ride, the vast Liverpool Street concourse and the last stretch across Bishopsgate with cases. A direct Heathrow airport transfer by car removes all of that, with the driver meeting you in arrivals, helping with the bags, and taking you straight to the entrance on Bishopsgate Plaza.

From Gatwick

Gatwick sits to the south, around twenty-seven miles away, and connects to the City by rail via London Bridge or Blackfriars, or the Gatwick Express to Victoria. The rail option is workable but involves a change and a walk with luggage; by car it is a single run up through south London and over the river to the City.

From Luton and Stansted

Luton and Stansted lie to the north and north-east. Stansted is particularly relevant here, since its express train runs directly into Liverpool Street, opposite the hotel — convenient travelling light. Luton connects via Thameslink towards the City. From both, the rail route still ends with luggage to carry; for anyone with bags, one car and one fixed price is the gentler option.

Choosing the right vehicle for your group

One advantage of booking ahead is that the car is matched to the journey. A solo traveller or couple with cabin bags is well served by a standard saloon; an executive car adds a little more comfort and presence for a business arrival; and a family, a group, or anyone with a full set of hold luggage will appreciate an MPV, where the cases and the people fit without a squeeze. For a larger party arriving together — a corporate delegation, a group of colleagues — a larger vehicle keeps everyone in one car for one fare. When you book, it helps to say how many are travelling and roughly how many bags, so the right vehicle is sent.

Meet-and-greet, flight tracking and the wait

For airport arrivals, the details are what make the difference. A meet-and-greet means the driver is waiting in the arrivals hall, often with a name board, so there is no hunting for a car or standing in a rank. Flight tracking means that if you land early or late, the driver already knows and adjusts — there is no penalty for a delayed flight. A sensible amount of waiting time is built in for you to clear immigration and collect your bags. After a long-haul flight into Heathrow, that combination of certainty and a fixed fare is exactly what takes the stress out of the last leg to Bishopsgate.

A note on timing and traffic

The wide ranges in the table above reflect how much City journeys can vary. A run from Heathrow that takes under an hour on a quiet Sunday can take far longer in weekday rush hour, when the City's streets and the approaches along the Embankment and through the centre fill up. The City also empties at weekends, which can make some journeys quicker. Allow generous time if you have a flight or a fixed commitment, travel outside the peaks where you can, and let the driver pick the route on the day. Because a Rushxo fare is agreed before you set off, none of that variability lands on your bill.

Serenity inside a City tower — the arrival should feel just as composed as the stay.

05 / THE EASY WAYArriving in style — train, Tube or private hire?

There is no single right answer, and the honest one depends on how you are travelling. Coming light from elsewhere in town? The Tube or Elizabeth line to Liverpool Street and a two-minute walk is genuinely excellent, and you will be at the hotel quickly and cheaply. The calculation changes for arrivals that involve luggage, a group, a long flight, or a moment that matters. A pre-booked private hire transfer tends to win in those cases, for a few clear reasons:

• You are arriving with luggage after a flight and want to step out at the entrance on Bishopsgate Plaza, not cross the vast Liverpool Street concourse with cases.
• You are travelling as a family or group who would value the space of a saloon, executive car or MPV, all together for one fixed fare rather than splitting across taxis.
• You want a fixed fare known before you travel — no surge pricing, no meter ticking while you sit in City traffic, no surprise at the end.
• Your flight time is uncertain — a tracked driver simply adjusts to the new landing time and waits, so a delay becomes the driver's problem rather than yours.

For business guests — and the City means business — the same logic applies in reverse on departure. A car booked for a precise time, tracking your schedule, beats standing on Bishopsgate hoping to flag something down before a meeting or a flight. The concierge can arrange it, or you can book directly; either way, the car is there when you need it, and the fare is known. For longer stays with several airport runs and cross-city trips, a single trusted operator takes a layer of admin out of the week.

It is worth thinking, too, about the rhythm of a business stay. The first morning often brings an early meeting; a car booked the night before, waiting at the appointed time, means you start the day on the front foot rather than competing for a ride on Bishopsgate. Between meetings across the City, Canary Wharf and the West End, a driver who holds while you are inside removes the dead time of finding the next car. And on the final morning, with a flight to catch and bags to manage, a pre-arranged transfer to the airport — tracking your schedule, with the fare already settled — is the calmest possible end to the trip. The same driver and operator across a multi-day stay also means a familiar, reliable presence many travellers come to value.

Ultimately, the question is less about cost than about how you want the day to feel. The Tube and the Elizabeth line are quick and inexpensive and perfectly good when you are travelling light and in no hurry. A pre-booked car is about removing friction — the friction of luggage, of crowds, of the vast station concourse, of watching a meter climb in traffic, of standing on a kerb at the end of a long day. For an address like Pan Pacific, where so much of the appeal is the sense of calm and ease, arriving without any of that friction is part of the experience.

The fixed fare deserves a word of its own, because it is the quiet difference between a private hire booking and a metered cab or a ride-hailing app. With Rushxo, the price is agreed when you book and does not change — not if the flight is late, not if the traffic is heavy, not if there is an event on and demand is high. There is no surge multiplier waiting to be applied at the worst possible moment, and no meter to watch as the car inches along the Embankment. You know the cost before you set off, which makes budgeting a trip simple and removes one more thing to think about on the day. For a hotel where the whole idea is calm, that certainty fits the spirit of the place.

None of this is to say the train is the wrong choice — for a guest stepping off the Elizabeth line at Liverpool Street with a single bag, the two-minute walk to the plaza is hard to beat, and there is a quiet satisfaction in arriving at a great City hotel without ever seeing a road. The point is simply that the right answer depends on the day. Light and unhurried, take the train. Laden, jet-lagged, travelling as a group, or arriving for something that matters, let a car carry the load. Pan Pacific is the kind of place where either way you will be looked after the moment you reach the door; this guide is only about making the part before the door as smooth as the part after it.

A car to the door turns the last mile of a long journey into the first moment of the stay.

06 / NEARBYWhat's around Pan Pacific London

Few hotels sit closer to such a rich mix of old and new London. Pan Pacific's position on the edge of the City puts history, markets, skyline views, dining and the river all within a short walk — and on a fine day, much of an itinerary can be done on foot from the front door.

City landmarks & skyline

• The Gherkin, the Walkie-Talkie & Leadenhall Market — the City's iconic towers and the beautiful Victorian market, all within a few minutes' walk.
• The Sky Garden & Horizon 22 — two of London's best high-level viewing spots, one with a garden, one free, both close by.
• The Tower of London & Tower Bridge — the great fortress and the famous bridge a short distance south by the river.

Markets, food & the East End

• Spitalfields Market — the historic covered market of food, fashion and crafts, a short stroll north.
• Brick Lane & Shoreditch — the street art, curry houses, bagels and bars of the East End just beyond.
• Borough Market — London's great food market across the river, an easy hop south.

Culture & the river

• St Paul's Cathedral & the Barbican — Wren's masterpiece and the great arts centre a short ride or walk west.
• The Thames & the South Bank — the riverside walk, Tate Modern and the Globe within easy reach.
• The City's churches & Roman remains — the layers of history hidden among the towers, for those who like to explore on foot.

A day from Pan Pacific might begin with a swim in the infinity pool, a morning exploring Spitalfields and the City's lanes, lunch at Leadenhall Market, an afternoon up the Sky Garden or across at Tate Modern, and an evening of dinner at Straits Kitchen or out in Shoreditch — all of it within a short radius of the front door. When the walking is done, or the bags need carrying, a car to and from the door keeps the day effortless from start to finish.

And because the City connects so well in every direction, the hotel also makes a natural base for trips further afield: Greenwich and the O2 down the river, the museums of South Kensington across town, or a day out to Cambridge, Windsor or the coast. For those longer hops, a pre-booked car — or one of our city-to-city journeys — turns what could be a complicated rail itinerary into a single, comfortable run there and back, with the fare known in advance and a driver who waits while you explore.

However you choose to travel once you are here, the constant is the hotel itself: a calm, design-led City landmark with the whole of London on its doorstep. Getting to it — and away from it, to the airport or across the country — is simply the bookend to the stay. Plan that part well, and everything between the front door and the front door takes care of itself. When you are ready, a fixed-fare car to or from Pan Pacific London is a message or a few taps away, at any hour, with the price agreed before you ride — whether that is a transfer from the airport on the day you arrive, a run across to Canary Wharf or the West End, or the journey home at the end of the stay.

07 / FAQFrequently asked questions