Taxirater exists to celebrate the taxi and private-hire companies raising the bar for passengers across the UK — and to help travellers recognise who's doing it well.
The UK taxi and private-hire industry is vast — tens of thousands of operators, from one-car local firms to national fleets. For passengers, telling the genuinely excellent companies apart from the rest is hard. Taxirater was created to change that.
Each year we recognise the operators that stand out for safety, service, value, technology and reliability. Our awards give passengers a trustworthy signal of quality, and give outstanding companies the recognition they've earned.
We don't accept payment for recognition, and we don't rank companies by who advertises with us. Awards are earned on merit, judged against the same published criteria for everyone.
Every nominee is assessed against a structured, multi-point evaluation.
A transparent scoring method so every company is judged on the same basis.
Operators across England, Scotland, Wales and Northern Ireland.
Recognition is earned, never bought. Free to be nominated.
Every company is scored across the dimensions that matter most to passengers.
Valid PHV licensing, hire & reward insurance, enhanced DBS checks and in-ride safety.
Professionalism, vehicle condition, punctuality and the overall passenger experience.
Clear, honest pricing with no hidden fees, and protection from surge where offered.
Booking, tracking, flight monitoring and secure, modern payment options.
Consistency of on-time arrivals and dependable service in all conditions.
Verified reviews and the company's record of resolving issues fairly.
Taxirater is operated by Rushxo Ltd, a UK private-hire booking agent registered in England & Wales (Co. No. 16464640). Rushxo is one of the companies considered in these awards, and is assessed against exactly the same published criteria as every other operator. No company — including Rushxo — can pay for placement or to win. We believe being open about this is essential to keeping the awards credible.
Nominations are open year-round and always free.